Armed Forces Counselling Service

Counselling for Armed Forces Personnel, Reservists, Veterans and Families


Maintaining good mental health and well-being is the same for the Armed Forces community as it is for the general population. However, experience during service and the transfer to civilian life can mean that emotional and psychological difficulties are triggered by different factors. For example, long absences and frequent moves can make it difficult to establish and maintain relationships. People seek counselling for a variety of reasons such as depression, anxiety, stress, bereavement, relationship difficulties, low confidence, trauma, injury or identity issues. This list is not exhaustive, whatever is troubling you, it is worth investing some time exploring what is happening for you.

Confide Counselling Service is a registered charity operating in Shropshire and Telford. We are an independent organisation and not formally linked to the military. Counselling with Confide is completely confidential. We prefer people to contact us directly and do not operate a referral system – there is no need for anyone else to know you have approached us for support. We will ask for evidence of service, but this data will never be passed to anyone else. It is simple to get counselling through Confide. All you need to do is telephone our office and ask about counselling. Make sure you tell the person who answers the phone that you want the specialist service for armed forces, veterans, reservists or family. You will be asked some questions about personal details and what is bringing you to counselling, you will also be asked about your connection to the armed forces. As soon as we can we will call you back to arrange an appointment. You can choose to come into our offices in Shrewsbury, arrange an appointment at a mutually convenient and suitable venue (such as on the base or close to where you live) or you could take up the option of having counselling over the telephone. All these options will be explored with you to make sure our service meets your needs. When you first meet or talk to your counsellor they will carry out a full clinical assessment and provide you with a contract for services which sets out how you will work together.

We use the term “families” broadly – it includes spouse, partner (either civil partnership or co-habiting couples including same-sex couples), son, daughter or parent. Please contact us if you feel you need support but are not included on our list – we may well still be able to support you through this project or one of our other funded services. Confide Counselling Service is committed to equality and diversity, and works with clients from all backgrounds and characteristics. We see individual clients aged 11 upwards. 

Confide has good links to all the organisations working locally to support the Armed Forces Community, and we can signpost you to services offering practical help and support following your period of counselling.

The Confide in Us service has been funded by the Chancellor using Libor Funds, you would receive up to eight sessions completely free, with discretion for further sessions based on evidence of need. After grant funding has ended (April 2018) we will continue to support the Armed Forces Community by referral into our other funded services or by offering a first session on a funded service free of charge.

Download our leaflet here.

Contact us to find out how we might be able to help you.